If you have purchased a hosting plan and you’ve got some queries connected to a specific feature/function, or if you have confronted a certain difficulty and you require assistance, you should be able to contact the respective support staff. All hosting providers use a ticketing system no matter if they provide other methods of contacting them along with it or not, because of the fact that the very best way to deal with a problem most often is to submit a ticket. This form of correspondence makes the responses sent by both parties easy to follow and enables the tech support team members to escalate the issue in case, for instance, a system administrator must become involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll need to use at least 2 different accounts to contact the support team and to actually manage the hosting space. Constantly signing in and out of different accounts may often be a drag, not to mention the fact that it takes quite a lot of time for most web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting packages include an integrated ticketing system, which is part of our in-house created Hepsia Control Panel. In stark contrast to other similar tools, Hepsia permits you to manage everything connected with the web hosting service itself in the exact same location – invoices, files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different systems. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with a couple of mouse clicks without ever leaving your Control Panel. During the process, you may select a category and our system will offer you a number of educational articles, which will provide you with additional info and which may help you solve any specific issue even before you send a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which suggests that you will not require an additional support platform to get in touch with our help desk staff – you can do this on the spot the moment you confront a difficulty. Opening a new ticket takes a couple of clicks and tracking down an older one is just as easy. Using our smart search box, you can swiftly find any ticket that you have sent in the past. You can post a ticket at any given moment in time as our tech support team representatives are available to you 365 days a year and respond within the hour, even though it rarely takes that much to get a response. With Hepsia, you will have everything in a single location and you can just forget about needing to go through two or more platforms to resolve a simple problem.