A live chat is a real-time way of communication between a web hosting company's support team and its clients. It's a very efficient way to receive some information about the hosting services or have some issue resolved because you're talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the smaller chance of mistakes any time you exchange info such as usernames or domain names, the quicker response time because the communication is live and the fact that you don't need to stay on the chat constantly - you'll be able to do something else while the agent investigates the issue involved. Furthermore, you can connect with a live chat room from any computer that is connected to the world wide web, avoiding the phone costs that you'll need to pay in case you're calling to another country.

Live Chat Support in Shared Web Hosting

As we believe that various issues are often resolved when you chat with a live person, we offer a live chat service for all of our potential and active clients. Our chat is online every day and our customer care representatives will assist you with a variety of questions and situations. In case you aren't our customer yet, you can find out more about our shared web hosting packages and the hosting platform in general in order to make sure that your web sites will work properly on our servers. In case you already have an account and you have some questions or you experience any kind of problems with any of our solutions, you can join us on our live chat and we can provide you with the needed details or assist you to troubleshoot the problem. You will need to open a support ticket for specific troubles that need longer time or the assistance of a system administrator, but for a lot of standard issues you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we provide with our Linux semi-dedicated hosting packages, you'll be able to find the answers for any questions you have or have a lot of troubles taken care of without delay. The chat service is available each and every day, thus you can talk to an agent even on holidays and weekends. In case you're not sure which package would be better for your sites or if our cutting-edge cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. If you are a present customer, you can receive more details about billing issues, account settings along with a number of common tech issues you may encounter, let's say if you cannot set up an email account in a client on your computer system. The live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.