One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum response time for any customer support ticket that you submit or any email that you send is only one hour, even if you contact us during weekends and legal holidays. Irrespective of the nature of your issue or question, we will lend you a helping hand straight away and will provide you with the necessary info to rectify any problem with your sites. The real response time usually doesn’t surpass 15 to 20 minutes, which is the reason why you can just forget about waiting for hours on end to get an issue resolved or what’s even worse – waiting around a whole day only to get a reply that more information is needed whilst nothing is fixed. We’ll give you assistance in an instant because we are aware of precisely how expensive time can be in the dynamic online age. The 1-hour response time guarantee applies to any technical or billing query that you might have about our Linux shared web hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care staff members will be at your service at all times and they’ll answer any support ticket that you open via our hosting Control Panel within no more than one hour. The ticket response time is guaranteed regardless of whether you’ve got a general inquiry in regard to your semi-dedicated server or you face a certain challenge and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to help you, as we are available 24/7 to cope with any general, technical or billing issue. In case you contact us about anything that is within our capability, we’ll solve it before we respond, which suggests that you will not have to wait for hours or even days while the problem remains. In case there is something that you need to do on your end, we will give you the necessary information – what possible solutions to try out, what steps to take, etc.