24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of getting assistance right away, that's why our shared web hosting services include 24/7 support as well as various means of communication. In case you don't have an account yet, you can phone us or take advantage of our live chat and chat with a live representative, to find out about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up buying a service that you can't use effectively. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. Unlike the vast majority of suppliers on the market, we respond to all the tickets within one hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages that we provide include 24/7 customer and technical support, which means that regardless of what problem you have, you'll be able to get in touch with us and we'll assist you without delay. Our guaranteed answer time for every e-mail or support ticket that you open from your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever is more than twenty minutes. Furthermore, we provide phone support with several local numbers around the globe as well as a live chat, so that you are able to get in touch with us and receive more info about our services even if you don't have an account yet. We are able to assist you with any question or an issue you may have - payment methods, package specs, email setup, website hosting account settings, etc. If you use our services, you will never experience a scenario where you have to wait for a day or two to get an issue resolved like you will have to do with many other service providers.
24/7 Customer Support in VPS Web Hosting
When you use our Linux VPS web hosting packages, you will never need to wait for more than 1 hour so as to receive assistance for any difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all tickets which you open through your billing Control Panel or e-mail messages that you send to our technical support crew. Furthermore, we have local telephone numbers in several countries globally as well as a live chat service where we can easily assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the different ways of communication, so whatever your question or problem is, there is always someone to help you quickly. In case you need help with third-party software, that you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum answer time warranty, you will receive extremely fast support when you acquire a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore any time you open a support ticket via your billing account or you send an email about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within one hour, even during holidays. Our ticketing system is the best option when the issue involved needs a longer period of time to be resolved or in case it has to be forwarded to our administrators, since it is far more convenient to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live representative through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 too.