Client Support Channels
A 1–Hour Response Time Guarantee
All your support requests will be dealt with in no more than 60 min after the trouble ticket or e–mail was received. If your case calls for further assistance from a server admin, we will direct the support ticket or the email to the person in charge, in a timely manner then leave a comment to notify you that more time will be needed for discovering the optimal solution. And if you order our Optional Managed Services package, all of the server administration services included there will be executed whenever you wish.
A Top–Notch Customer Care Service
Should you require any help while working with our Web Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server on your behalf, do contact the help desk support staff anytime through the ticketing system. In addition, if you need help administering your server, you can make use of the Optional Managed Services package, which includes OS updates every week, problem troubleshooting and software installation services, server monitoring and rebooting procedures, backup hard disk storage space, etc.
A User–Friendly Help Section
Our Web Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the instructional articles in addition video versions that demonstrate all the operations that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each Web Control Panel section.