1 hour ticket response
Timeliness is our primary concern and that is why we have a team of competent techs who are ready to provide a rapid solution to any question that you may possibly have. Just send your helpdesk ticket from your Web Control Panel and we will respond back to you within 1 hour in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute client support ticket response time.
A First–Rate Customer Care Service
We’ve got a team of web hosting support techs who are eager to respond to all your requests whenever you require assistance. Most of our technicians have several years of experience in the Linux shared web hosting packages field, so you can always count on swift and appropriate answers to your questions.
A User–Friendly Help Center Section
Built into the Web Control Panel is an easy–to–browse Help Center section, which features a variety of information sources. You can browse through a routinely updated knowledgebase featuring web hosting account administration articles and web site administration articles, watch the educational video tutorials or take a look at the F.A.Q. database.